LDA Blog

Posts about:

Quality

Unlocking the Benefits of Standardisation

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Don Phillips

Discover the advantages of implementing management standards and how international standards can...

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Quote: A bad system will beat a good person every time. W Edwards Deming (Feb 1993)

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Don Phillips

This was a quote by W. Edwards Deming at a February 1993 Deming Four Day seminar in Phoenix,...

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The ‘Five Whys’ Technique

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Don Phillips

Five whys (or 5 whys) is an iterative interrogative technique used to explore the cause-and-effect...

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Edward Deming - The father of Total Quality Management (TQM)

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Don Phillips

Although Deming didn’t create the name Total Quality Management, he’s credited with starting the...

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