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Don Phillips

The Benefits of Implementing an Operating Model

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Don Phillips

Discover the advantages of incorporating an operating model into your business strategy.

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Quote: A bad system will beat a good person every time. W Edwards Deming (Feb 1993)

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Don Phillips

This was a quote by W. Edwards Deming at a February 1993 Deming Four Day seminar in Phoenix,...

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Listening is a real skill.

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Don Phillips

Throughout your entrepreneurial and innovative journey the ability to listen and no when to not...

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The ‘Five Whys’ Technique

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Don Phillips

Five whys (or 5 whys) is an iterative interrogative technique used to explore the cause-and-effect...

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Are you an entrepreneur and change agent?

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Don Phillips

Entrepreneurs are change agents, they solve problems and get things done and carry teams and...

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Edward Deming - The father of Total Quality Management (TQM)

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Don Phillips

Although Deming didn’t create the name Total Quality Management, he’s credited with starting the...

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